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Frequently Asked Questions
How do we place an order for a product?

You can generally find the products of your choice on our platform and order them in few simple steps. If you need a specific product in large quantity (FCL) or require specific customization, you can enquire on the same and our team will get back to you with the appropriate quote.

What is the minimum order quantity? How will it affect product pricing? Will it have an impact on the shipping and other associated costs?

There is no minimum order quantity. We will deliver even a single product to the buyer – however there will be appropriate shipping and handling costs involved on that.

What are the payment options/modes available to the buyer?

We accept multiple modes of payment (NEFT/RTGS/Online), and buyers pay 10-25% of the total amount for order confirmation (depending on order value), and rest on delivery.

What if the product ordered and received are different as per core specifications?

We will try and ensure all the details captured in the product detail page, plus our QC team should weed out any major product concern. Even after these checks, if the product received is different, we will offer easy return and refund.

What if the buyer ordered the product and then changed his/her mind? Can they return the goods?

Buyers can cancel the order until dispatch of the goods with 100% refund. If order is cancelled after goods have been dispatched, then the advance amount will be withheld as penalty towards late cancellation.

What happens if some of the products received are missing or damaged?

If any product is missing or damaged on delivery, Ximkart will reimburse the buyer for the costs of the missing/damaged goods.

Will the goods be delivered to the buyers location / warehouse, or does the service cover only till the port custom clearance?

In case of Direct Import orders, we do offer many delivery services including door to door (duty payment and custom clearance, and last mile delivery). You can choose your preferred delivery option and we will make that happen.

If the product is delayed due to unloading delay or at customs, what will be the SOP?

While we will try and ensure we limit all delays, some aspects are beyond our control. These delays are sometimes inevitable, and our support staff will work closely with the relevant teams to help deliver the goods faster.

Will there be pre shipment inspection done on the products?

We currently have inhouse inspection and leverage reputed local labs to ensure right quality product is delivered. We also offer tests by labs like Bureau Veritas/SGS as a value added service.

Is there an order tracking mechanism? If yes, how does it work?

Yes, buyers can track their orders on the system – right from seller location to their requested delivery location.